Although remote IT support is a fantastic option for some businesses, onsite support still plays a vital role in protecting your business infrastructure. Having someone remain on your premises to take care of IT issues remains an essential business need, especially for technical novices and organisations which rely on complex or specialised equipment. Let’s look at some of the benefits of onsite IT support.
Not all problems can be fixed remotely
When there’s a problem with your hardware, you need someone physically there to fix it. Say, for example, your computer won’t boot; there’s simply no way of fixing that issue over the phone, a technician would have to be physically present to look at the hardware. Instead of waiting potentially hours for a technician to arrive, diagnose and fix the issue, your hardware problem could be solved in minutes simply by having someone in-house. Having in-house support can also lead to a more accurate diagnosis as an onsite person may detect issues which you may think are unrelated but may actually be a key contributor to the problem.
You’re more likely to ask for help
Having a dedicated onsite technician there to help with any enquiry, no matter how small can certainly make you more likely to ask for help. Constantly calling your tech support company can make you feel like a nuisance (even though that’s completely not the case and tech support is happy to help!) so having a person on-site can help relieve you of that worry. Plus, asking about small issues as they arise could help prevent consequential issues down the line, so having your onsite support look into even the smallest issues could help prevent future downtime.
You can see the progress being made
Waiting on hold or waiting for someone to call you back to update you on the progress of a technical fix is a vastly different experience to watching the progress in person. Having onsite IT support means you can supervise progress being made and get live updates, rather than waiting on the other end of a telephone. You can be sure that the technician is really working on your problem and that you’re not simply waiting in a queue, and you can watch as the progress is being made. This goes a long way in reassuring your concerns.
It’s easier to communicate in person
Trying to articulate the noise a computer made or the pattern in which a screen flashed is difficult, especially over the phone or in an email. Having someone physically present makes it easier to communicate the problem or, better yet, show them in person what the problem is. This can result in a much more efficient diagnosis. So there you have it! If you rely on any kind of hardware, you should look into onsite IT support as an option.