From Slow MSP to Streamlined IT: SMC Design’s Network Transformation with Vizst
The Brief
SMC Design is a leading design consultancy, delivering award-winning projects across the cruise, hospitality, and leisure industries worldwide.
As a medium-sized consultancy, SMC Design needed an IT partner who could provide clear, straightforward advice without unnecessary complexity. Their previous Managed Service Provider (MSP) was slow to respond, creating operational delays and frustration.
The Solution
Vizst Technology became SMC Design’s trusted IT partner by focusing on outcomes rather than simply deploying technology. The partnership began with:
LAN Upgrade Project – redesigning network infrastructure with improved Wifi and switching for better performance.
Managed IT Support – ensuring quick, reliable resolutions without long wait times.
Remote Desktop & Virtual Desktop Solutions – providing flexibility for the team.
Data Backup & Reduction – optimising storage to achieve major cost savings.
The key to Vizst’s approach was honesty and clarity: advising what was essential, what wasn’t needed, and how best to achieve SMC’s long-term IT goals.
The Results
The key to Vizst’s approach was honesty and clarity: advising what was essential, what wasn’t needed, and how best to achieve SMC’s long-term IT goals.
Since partnering with Vizst, SMC Design has achieved significant operational and financial benefits:
Simplified vendor management – consolidating support into a single, trusted partner.
£20,000 annual savings through optimised data backup and reduction (from 42TB to 29TB).
Improved productivity – IT issues resolved faster than expected, reducing disruption for the team.
Reduced stress and risk – direct access to skilled engineers who proactively support and guide staff.
Unlocked budget for future IT and AV projects.
““Vizst is the only one I would recommend. Any support tickets we’ve raised have been resolved quicker than my expectations. Beyond the monetary savings, the stress relief and productivity improvements are incredible – I can ring support with a small query and have an engineer not only answer it, but remote onto my laptop to show me more than I asked for.””
Key features
- Acronis Back Up- This was the big cost saving
- Remote Connection- Use of FortiClient and Azure Virtual Desktop
- Network Refresh- Mix of Aruba and Extreme Networks
- Vizst Managed Service- for support