• • Manage and co-ordinate the delivery of products and solutions into the live operational environment
  • Responsible for ensuring that deliveries are managed to or ahead of time, on budget and to the agreed quality standards
  • Actively support the sales team in their outbound sales roles by performing fundamental sales administration tasks
  • Ensure customers’ expectations are met and exceeded, that calls are answered effectively and efficiently

• • Co-ordinate all Provisioning work to ensure that service live dates are met or exceeded
  • To prepare, chase and process customer contracts
  • Carry out non-technical provisioning of Vizst Technology Ltd’s product portfolio
  • Arrange site access for engineers, co-ordinate and plan all installations, meetings and travel co-ordination
  • Engage with key suppliers to ensure accurate and timely project updates are available in line with milestones in the project lifecycle
  • Assist with quoting as required
  • Chase customer purchase orders as required
  • Chase supplier information and/or pricing as required
  • Maintaining key project documentation throughout the project lifecycle including creating handover documentation
  • Allocate technical installation work across teams

• • Ensure effective project/ programme communication both internal and external
  • Engage with and influencing other internal business functions to ensure support for the project objectives
  • Provide effective project control governance and perform regular health checks, implementing remedial actions where necessary
  • Ensure that project risks and issues are managed effectively and that potential issues are raised to appropriate stakeholders
  • Ensure the effective management and documentation of issues and escalations raised, whilst dealing with these in a timely manner and to a successful completion. Where recurring issues are identified, ensure that these are escalated to management and that appropriate action is taken as required
  • Work with delivery teams and key suppliers to plan the forward product release schedule
  • Maintain scope, estimates and details of scheduled product releases and impact assess any changes
  • Assist in the production and monitoring of project budgets
  • Manage, forecast, monitor, control and report on project financial performance. Monitor actual costs against approved costs to ensure there is no over-expenditure and highlight projects at risk of over-expenditure taking appropriate action as required
  • Co-ordinate progress reporting of all projects, plan and report on the status
  • Maintain documentation and project library
  • Manage smaller customers as and when needed
  • Ensure that all activity is logged and documented in Autotask
  • Ensure that KPIs are met or exceeded
  • Perform any other reasonable duties as required

Key Qualities:

This role would suit someone who meets the following criteria:

• • Communication: Excellent verbal and written skills across all mediums of communication. Excellent interpersonal skills and the ability to engage a variety of stakeholders in different roles at all organisational levels
  • Independent: the ability to work alone and get information required independently, and the ability to set own goals and manage own workload
  • Organisation: Ability to work to multiple challenging deadlines whilst managing multiple activities and to accept full accountability for meeting these and the ability to manage their time and demonstrates self-discipline
  • Attention to detail: Highly detail focused
  • Assertive: Ability to take responsibility for and ensure that deadlines are met and if not identify why not
  • Problem Solving: Excellent critical reasoning and problem solving skills and the ability to effectively investigate, gather and summarise information
  • Technical: The knowledge to understand of the portfolio of products and services that Vizst Technology Ltd provide
  • Strong customer service orientation
  • Proactive: Continuous improvement approach identifies, highlight and verbalise areas for improvement to business
  • Commercial: Understands costing and the finances of the business

Behaviours:

• • Demonstrates a strong customer service orientation through behaviours towards internal and external stakeholders
  • Demonstrates a proactive approach to work through continuous improvement
  • Demonstrates enterprise by suggesting ways to develop the business and by being proactive
  • Respects customers, suppliers and all colleagues, treating them fairly, with honesty and courtesy
  • Works within the team by working together to achieve a common goal
  • Works with all key stakeholders to see a project through its lifecycle to completion

Relevant Experience and Qualifications:

Mandatory:

• • GCSEs (or equivalent) grades A*- C to include Maths, English & Science
  • Experience of working both in a team and independently
  • Excellent Microsoft Office skills
  • Pro-active approach
  • Competent in the use of standard project management tools and methodologies
  • Competent in data analysis
  • Experience in managing project lifecycle

• • Showcase and ensure exemplary Customer Service
  • Being effective with Planning & organizing
  • Ability to work under pressure
  • Effective with own time management and assisting team with theirs
  • Managing Tasks through to completion
  • Ensuring the highest standard of communications through all mediums