Provisioning Co-ordinator

Click below for the job description and the application form.
Critical Purpose of Role:
    • Manage and co-ordinate the delivery of products and solutions into the live operational environment
    • Responsible for ensuring that deliveries are managed to or ahead of time, on budget and to the agreed quality standards
    • Actively support the sales team in their outbound sales roles by performing fundamental sales administration tasks
    • Ensure customers’ expectations are met and exceeded, that calls are answered effectively and efficiently
Main Responsibilities:
    • Co-ordinate all Provisioning work to ensure that service live dates are met or exceeded
    • To prepare, chase and process customer contracts
    • Carry out non-technical provisioning of Vizst Technology Ltd’s product portfolio
    • Arrange site access for engineers, co-ordinate and plan all installations, meetings and travel co-ordination
    • Engage with key suppliers to ensure accurate and timely project updates are available in line with milestones in the project lifecycle
    • Assist with quoting as required
    • Chase customer purchase orders as required
    • Chase supplier information and/or pricing as required
    • Maintaining key project documentation throughout the project lifecycle including creating handover documentation
    • Allocate technical installation work across teams
    • Ensure effective project/ programme communication both internal and external
    • Engage with and influencing other internal business functions to ensure support for the project objectives
    • Provide effective project control governance and perform regular health checks, implementing remedial actions where necessary
    • Ensure that project risks and issues are managed effectively and that potential issues are raised to appropriate stakeholders
    • Ensure the effective management and documentation of issues and escalations raised, whilst dealing with these in a timely manner and to a successful completion. Where recurring issues are identified, ensure that these are escalated to management and that appropriate action is taken as required
    • Work with delivery teams and key suppliers to plan the forward product release schedule
    • Maintain scope, estimates and details of scheduled product releases and impact assess any changes
    • Assist in the production and monitoring of project budgets
    • Manage, forecast, monitor, control and report on project financial performance. Monitor actual costs against approved costs to ensure there is no over-expenditure and highlight projects at risk of over-expenditure taking appropriate action as required
    • Co-ordinate progress reporting of all projects, plan and report on the status
    • Maintain documentation and project library
    • Manage smaller customers as and when needed
    • Ensure that all activity is logged and documented in Autotask
    • Ensure that KPIs are met or exceeded
    • Perform any other reasonable duties as required
Person Specification:

Key Qualities:

This role would suit someone who meets the following criteria:

    • Communication: Excellent verbal and written skills across all mediums of communication. Excellent interpersonal skills and the ability to engage a variety of stakeholders in different roles at all organisational levels
    • Independent: the ability to work alone and get information required independently, and the ability to set own goals and manage own workload
    • Organisation: Ability to work to multiple challenging deadlines whilst managing multiple activities and to accept full accountability for meeting these and the ability to manage their time and demonstrates self-discipline
    • Attention to detail: Highly detail focused
    • Assertive: Ability to take responsibility for and ensure that deadlines are met and if not identify why not
    • Problem Solving: Excellent critical reasoning and problem solving skills and the ability to effectively investigate, gather and summarise information
    • Technical: The knowledge to understand of the portfolio of products and services that Vizst Technology Ltd provide
    • Strong customer service orientation
    • Proactive: Continuous improvement approach identifies, highlight and verbalise areas for improvement to business
    • Commercial: Understands costing and the finances of the business



    • Demonstrates a strong customer service orientation through behaviours towards internal and external stakeholders
    • Demonstrates a proactive approach to work through continuous improvement
    • Demonstrates enterprise by suggesting ways to develop the business and by being proactive
    • Respects customers, suppliers and all colleagues, treating them fairly, with honesty and courtesy
    • Works within the team by working together to achieve a common goal
    • Works with all key stakeholders to see a project through its lifecycle to completion


Relevant Experience and Qualifications:


    • GCSEs (or equivalent) grades A*- C to include Maths, English & Science
    • Experience of working both in a team and independently
    • Excellent Microsoft Office skills
    • Pro-active approach
    • Competent in the use of standard project management tools and methodologies
    • Competent in data analysis
    • Experience in managing project lifecycle
Key Performance Indicators:
    • Showcase and ensure exemplary Customer Service
    • Being effective with Planning & organizing
    • Ability to work under pressure
    • Effective with own time management and assisting team with theirs
    • Managing Tasks through to completion
    • Ensuring the highest standard of communications through all mediums
Job application:

We’re always on the look out for incredible talent to join the team, if this role interests you please fill in your details below, let us know why you’re the ideal candidate for this role and attach an up-to date CV. Thank you for your time!


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