Our Managed Support

Finding the right IT Support company is a tricky process. There are so many out there and it’s a minefield to choose from the many lists of services they offer. We believe that we’re different to most. We aim to be your Trusted Technology Partner.

What is Managed Support?

Gone are the days of simple IT Support service. We believe IT should be considered a fundamental part of any business plan, enabling an organisation to grow and improve. The technology stack available to clients in this digital era can be overwhelming, so we believe in going further than simply offering IT Support. Our Managed IT Services deliver an all encompassing strategic IT partnership.

How We Help

By working with Vizst we can advise, guide, implement, support and continuously review your IT platforms whilst ensuring we are accountable for the services we offer. Our proven Get To Good and IT Roadmap services ensure we have a plan to get your organisation to its intended destination whilst ensuring all of the usual IT Support Services you’d expect from an established IT Support company are in place.

Why Choose Vizst Technology

We don’t hide behind pretend Service Levels, we don’t do monthly reports. We don’t promise account meetings that never happen and if we’re completely honest, we aren’t the cheapest provider of IT Support, but there is a reason for that. To deliver a quality managed IT Support Service we believe in working with people. That means taking time to assess, review, plan, improve. The support element is a must and we 100% focus on uptime for our clients but the value truly comes from experts, advice, guidance and a solid platform that helps deliver the plans and goals of the organisation.

Types of Support

Providing desktop support for employees is an important service. When things aren’t quite running as smoothly as expected our service desk team are on-hand to help with remote access onto the computer to deliver a seamless support experience. Our key ingredient that makes us stand out with our support experience is our people (see our live feed average service feedback scores below).

Uptime focussed support services are key to a successful IT partnership. Our monitoring platforms and dedicated service desk are on hand to review alerts, pro-actively resolve issues and prevent downtime occurring before it becomes a critical issue.

Ever evolving cloud systems need to be managed and supported despite the fact there are no physical servers. We manage the configuration, the support and review the systems to ensure best practise is achieved whilst retaining a keen eye on ensuring the technology is enabling our client’s success.

IT is more than just support these days. We have evolved as a business to fully encompass IT security in our services to help clients improve their IT Security profile and support them in their journey to improve. By supporting the key security elements, we are able to reduce risk and improve service which in turn helps achieve the uptime and availability to go about day to day tasks with peace of mind.

Our Support Services

Gone are the days of simple IT Support service. We believe IT should be considered a fundamental part of any business plan, enabling an organisation to grow and improve. The technology stack available to clients in this digital era can be overwhelming, so we believe in going further than simply offering IT Support. Our Managed IT Services deliver an all encompassing strategic IT partnership.

Contact us today

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