Managed Support Case Study
Customer Brief

The Solution
- Full Managed Service on site engineer
- 24×7 remote monitoring and management
- Lifecycle consultancy
- Configuration backup, management reports
- Monthly and quarterly reviews
- Trend Analysis and Utilisation stats
The Challenges
- Reduced internal resource and funding
- Network and security visibility and utilisation without restriction
- Student access and associated capacity planning
- Changing HE landscape
The Results
- Pro-active planning of future CapEx and control of ongoing OpEx
- Increased reliability and ease of student access
- Trend and analysis of data to help make more informed decisions
- Ability to explore and react to areas of growth or change